At Laifey, we are committed to delivering high-quality products to our customers in a timely, secure, and transparent manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• Once your order is processed, you will receive a confirmation email with shipping and tracking details.

• During high-demand periods (sales, promotions, or holidays), processing times may be slightly extended. We appreciate your patience during such times.

2. Shipping Destinations

Laifey currently ships to:

• Domestic locations within [Country/Region]

• International destinations (where available)

If your location is not listed at checkout, shipping to your region may currently be unavailable.

3. Shipping Methods & Delivery Time

Delivery times may vary depending on your location and selected shipping method:

• Standard Shipping: 5–10 business days

• Express Shipping: 3–5 business days (if available)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs clearance, courier delays, or unforeseen circumstances.

4. Shipping Charges

• Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected shipping method

• Any applicable shipping fees will be clearly displayed before payment is completed.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.

• You can track your order in real-time using the provided tracking link.

• Please allow 24–48 hours for tracking information to update after shipment.

6. Customs, Duties & Taxes (International Orders)

• International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.

• These charges are not included in the product price or shipping cost and are the responsibility of the customer.

• Laifey is not responsible for delays caused by customs procedures.

7. Delayed or Lost Shipments

If your order is delayed or appears lost:

• Please allow additional time during peak seasons.

• If your order has not arrived within 15 business days, contact our support team with your order number.

• We will investigate the issue and assist you with a resolution as quickly as possible.

8. Incorrect Address Disclaimer

• Customers are responsible for providing accurate and complete shipping information.

• Laifey is not liable for orders delivered to incorrect addresses provided at checkout.

• If an order is returned due to an incorrect address, additional shipping charges may apply.

9. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Contact us within 48 hours of delivery

• Provide clear photos and your order number

• Our team will review the issue and arrange a replacement or refund where applicable

10. Contact Us

For any shipping-related questions or concerns, please contact us:

Email: support@laifey.com
Website: www.laifey.com