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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Check our FAQs for a quick answer

Office

942 Broadway St. Boulder, CO, 80302, USA

Email us

contact@laifey.com

Call us

Phone: (718) 395-7714
8:00AM - 5:00PM GST

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are typically completed within 2–5 business days, depending on the product and customization requirements.

Can I inspect the goods before receiving them?

Yes, you may inspect the goods at the time of delivery before confirming receipt.

What should I do if there is a problem with my custom order?

Please contact our support team immediately with details, and we’ll resolve the issue as quickly as possible.

How long does shipping usually take?

Shipping usually takes 3–7 business days, depending on your location.

How often does the product require maintenance or replacement?

Maintenance depends on usage, but with normal use, the product is designed to last long and requires minimal upkeep.