Question 1

How do I pay?

Accepted Answer

We offer Cash on Delivery only. You pay the rider when your parcel arrives.

Question 2

Do you offer a money back guarantee?

Accepted Answer

Yes. We offer a 7-day money back guarantee. Contact us within 7 days of delivery and return the item unused in its supplied packaging for a full refund.

Question 3

How much is delivery?

Accepted Answer

Delivery is free (3–7 days). Want it sooner? Standard delivery is Rs. 199 (1–3 days) and urgent delivery is Rs. 500 (within 24 hours).

Question 4

Which shipping services can I choose?

Accepted Answer

Choose at checkout: Free delivery in 3–7 days, Standard delivery in 1–3 days for Rs. 199, or Urgent delivery within 24 hours for Rs. 500.

Question 5

How can I track my order?

Accepted Answer

Open the Track Order page and enter your order number and phone number.

Question 6

What if my item arrives damaged or faulty?

Accepted Answer

Message us on WhatsApp at 0314 3006098 within 7 days with your order number and photos. We'll arrange a replacement or refund.

Question 7

Can I cancel my order?

Accepted Answer

Yes, contact us on WhatsApp before your order is dispatched and we'll cancel it.

Question 8

Do I need an account to order?

Accepted Answer

No, you can check out as a guest. An account gives you order history and saved delivery details for next time.

Question 9

How do I contact support?

Accepted Answer

WhatsApp or call 0314 3006098, or email support@techrex.store. Support is available 24/7.

Frequently Asked Questions